Teamwork! We all know that great success is the result of great teamwork! Individual effort is important to the equation, but individual effort must
Voice of the Customer (VOC): Are You Just Putting Out Fires?
Do you feel like you're just putting out fires with Voice of the Customer (VOC) programs? Always in a defensive, under siege mentality, arbitrarily
Is Culture the Difference Between Success or Failure?
When you gather a room full of Lean Six Sigma practitioners discussing projects, the one word that always creeps into the conversation is
The Benefits of Lean Six Sigma and a CIO
The indisputable fact about change is that everyone hates it! It is painful and nobody likes to go through it. It's a natural response and one that
Can You Handle Disruption?
Don't make waves! Just keep doing it the way we always have. We just cannot handle the disruption amongst the staff if we make that change. How
What is Your Emphasis?
Business loves catchphrases and labels. That especially applies to improvement methodologies. So many refer to these methodologies as Six Sigma, when
A Look Back at a Six Sigma Pioneer
Robert William BobĀ Galvin is recognized as a pioneer and innovative champion of Six Sigma. Bob Galvin was born in 1922 as the son of Motorola founder
GE and Six Sigma: The Beginning of a Beautiful Relationship
There has been a lot of discussion around the implementation of the Six Sigma methodology at General Electric back in the 1990's. While the