The continual improvement process, also known as continuous improvement process, is the ongoing effort to improve products, services, or processes. These efforts can seek incremental improvement over time or breakthrough improvement all at once. Delivery of quality improvement processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Improvement in quality business strategy, business results, customer, employee and supplier relationships can be subject to continual quality improvement. Put simply, it means getting better all the time.
Take a few minutes and enjoy this video on Kaizen and the art of continuous quality improvement.