Continuing the series on the 33 Strategies of War, I'll be summarizing the 2nd Strategy: The Guerilla War Of The Mind Strategy. Robert Greene
His Chin was Criticized: Market Segmentation
Last week a few buddies and I watched The Ultimate Fighting Championships 61. It was pretty good. A few featured fights were Tito Ortiz vs Ken
Kumbaya Leadership
Kumbaya Leadership. . . or, how to ensure that nothing gets done in your organization. Unlike true leadership, Kumbaya Leadership is a whole
Doing Ethnographic and Observational Research
Warning: This post is longer than normal. I include my thoughts on Product Design and then an article on Ethnography. It's good stuff, just a little
Krispy Kreme Process and Aspects of Lean
The red light flashing at Krispy Kreme is a good sign for our family: it means free, heart-stopping, artery-clogging, but tasty glazed donuts. On July
Shmula Goes Camping: Drum-Buffer-Rope and Theory of Constraints
My family and I went camping with my brother-in-law and his family. We went to a place in Utah called Uinta National Forest -- it was beautiful. We
The Wisdom of Crowds
The book "The Wisdom of Crowds" by James Surowiecki explains how the aggregation of information in groups can result in outcomes better than if the
The Pareto Principle
The Pareto Principle was named after an Italian economist who discovered that 80% of the wealth in Europe was concentrated in 20% of the population.
Don’t Waste the Customer’s Time
Very few service providers, regardless of service, look at the customer's experience -- from the customer's point of view. If they did, service