This post is part of a series on Starbucks Lean Operations. The series of posts can be found here: Starbucks, Why Lean, Why Now? Starbucks Lean
Starbucks Lean Process Improvement: Why Now?
Starbucks Lean Process Improvement: Why now? - this article attempts to put some rationale on why lean makes sense for the company at this
Toyota Financial Services Effortless Customer Experience
We recently bought a new car - yes, a Toyota. To buy it, we went through Toyota Financial Services. This week, we received a letter welcoming us and
Old Spice Guy: 5 Lean Thinking Lessons
We can find lean thinking almost everywhere - yes, even from the Old Spice Guy. Below are 5 lessons that all lean thinkers, six sigma practitioners,
The Lean Dentist: Book Review of Follow the Learner
Several months ago I finished Dr. Sami Bahri's (The Lean Dentist) book Follow the Learner: The Role of a Leader in Creating a Lean Culture. I'm
The Lean Startup, Video Interview, Eric Ries, Part 1
The principles of Lean have been applied to many areas outside of manufacturing - from lean for healthcare, lean for service operations, lean in
PDCA and DMAIC Comparison: Similarities and Differences
Integrating or reconciling the PDCA framework from Lean and DMAIC from Six Sigma is the topic of this post. How is the PDCA Cycle similar or
Solution in Search of a Problem
Most view innovation a big bang type of exercise - or an "aha" moment that came out of nowhere. Indeed, cogito ergo sum - an invention akin to "out
Lean is Easy to Understand, Hard to Do
James Surowiecki [1. source: newyorker.com/talk/financial/2008/05/12/080512ta_talk_surowiecki?printable=true] wrote in the New Yorker a piece about