What's a Certification? In general terms, certification refers to the demonstration or mastery of a specific body of knowledge. So, to be "certified"
Lean Manufacturing Certification – Questions and Answers
This is a hotly debated topic within lean circles. In this post, I thought I'd jump in the fire and provide my opinion on the topic. In this article,
Shoulders of Giants: Sakichi Toyoda
In keeping with our series of honoring those that came before us and, on which shoulders we stand, today we'll revisit the life of Sakichi Toyoda,
Obvious Advice: GM CEO, Don’t Insult the Customer
GM CEO Insults Customer. Say what? Here's some obvious advice: Don't Insult the Customer. That's good advice for everybody in a company, but that
Benchmarking Definition: Best Practice, Pros, and Cons
In my experience, companies seem to enjoy comparing themselves to other companies, often in the spirit of "grass is greener on the other side". The
White Truffle Oil Supply Chain: How Does This Fancy Mushroom Get Around?
White Truffle Oil Supply Chain - How does this fancy mushroom get around? How stuff gets produced, transported, and consumed by the end-customer is
Crowd Control, Queueing, and Violence
This article explores Crowd Control and Crowd Management as another flavor of Queue Management. There are many crowd related disasters and crowd
5 Reasons Why Customers Leave
GetSatisfaction [1. blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/] recently came out with a great infographic showing what, in
Shibumi Strategy, Matt May
Matt May was kind enough to send me a pre-release copy of his new book, The Shibumi Strategy. I liked what I've read so far and I think you would