In the world, tools can operate independently. Take a hammer. If there's a nail, a hammer is a great tool to use to either hammer the nail in or pull
PDCA Cycle or PDSA Cycle – Which is Right?
There's quite a bit of confusion between the use PDCA Cycle versus PDSA Cycle. For those unfamiliar with the acronym, PDCA stands for
Most Lean Workshops are Waste
There, I said it. As a lean practitioner, we are involved in probably many lean workshops, training sessions and, dare I say, Kaizen events. But,
Eliminate Combine Rearrange Simplify Template Download
Eliminate Combine Rearrange Simplify is a Lean Tool that is not often discussed in Lean Manufacturing circles, but is, without a doubt, a critical
Standard Work Improves Customer Experience and Helps Decision Making
Standard Work Leadership is often based on the concept that when there is no standard, there is no Kaizen. But, the benefits of Standard Work does
Customer Service Andon Cord: Jeff Bezos and Customer Experience
Jeff Bezos demonstrates - yet again - what it means to be customer centric and demonstrates Customer Service Lean Principles. In his Amazon 2012
Standardized Work: How My White Board Keeps me On Track
A simple Standard Work Board that follows the tried and true principle of Standard Work help me a lot. Let me share with you the white board I use at
Employee Suggestion Program: The 4 Questions You Need To Ask
This post is part of a series on Employee Suggestion Programs within the context of continuous improvement or lean manufacturing. In previous posts, I
Why Heijunka is a Block in the Foundation of the Toyota House
There is a reason why Heijunka is a block in the foundation of the Toyota House, or the Lean House as some call it. The short answer is stability in