Root Cause Failure Analysis is the term used at NASA - National Aeronautic Space Administration. Due to budget cuts, NASA was recently closed, but
Marc Onetto: Lean and Six Sigma at Amazon.com
Here is a video of Mark Onetto, Senior Vice President of Worldwide Operations and Customer Service at Amazon.com; in this video he explains the role
Inside Look at 15 Amazon.com Fulfillment Center Videos
Much has been said about Amazon and how they treat their associates that work in the warehouses. I was an employee at Amazon and I personally didn't
Kaizen Sustainability: A Lean Approach to the Environment
In May 2010, Jeff Bezos held a press conference where he fielded questions about environmental stewardship and what Amazon.com is doing about it. Here
The CEO Drives the Brand and Culture
While most Lean efforts are often bottom-up (some middle) and few are top-down, the CEO drives the brand and the overall culture of the
Using 5 Whys to Write Customer Support Help Desk Pages
Customer Support Help Desk Pages is a self-service method for the customer to resolve his or her own concern without having to chat with a customer
5 Whys for Entrepreneurs
This articles presents a 5 Whys Lean Startup Example - how to apply lean to entrepreneurship. I'm delighted to see Lean Thinking applied to areas
Lean Thinking and the Amazon Kindle
I receive emails from recruiters - frequently. So, as a favor to them, I am posting a job for your interest: the hiring company is
Amazon and Zappos Sitting in a Tree
As most you know by now, Zappos has entered into a definitive agreement with Amazon.com and will become a wholly owned subsidiary of Amazon. This is