reCAPTCHA is one of the most innovative ideas that I've ever come across. What is fascinating is that reCAPTCHA solves a real human problem in such a
Lean Restaurant Management: Reduce Steps and Time
In an old Mckinsey and Company article I found recently, there was a small snippet case study that caught my eye. They share an experience of a
Shoulders of Giants: Toyoda Automatic Loom
We stand on the shoulders of giants. In other words, what we enjoy today - by and large - come from those that came before us. So, today I'm starting
Lean Six Sigma: The DMAIC Framework
In an earlier post, I asked how Lean and Six Sigma can work together. In a later post, I shared that Lean and Six Sigma have a common history. In this
Lean and Six Sigma History: A Common Starting Point
Both the Toyota Production System (Lean) and Six Sigma approaches owe their origins to a common body of work. Statistical Process Control (SPC),
Lean or Six Sigma?
People often ask "which is better, Lean or Six Sigma"? In many cases, lean or six sigma can help, but it's not enough. My response to such
Visual Management Principle: No Standard No Kaizen
No Standard No Kaizen is a common saying in lean and process improvement circles. The principles of Visual Management are related to each other,
Everyday Poka-Yoke: Door Knob Safety
Poka-Yoke, or Error Proofing, Mistake Proofing is a helpful tool in Lean Thinking. But, like any tool, there's a method to how to implement the
Stand in a Circle Exercise, 5 Whys, and a Call Center
Sometime ago while consulting for a huge call center, I took a group of customer service agents for a little Gemba walk and a quick activity to