Customer Experience Management Strategy

By OpEx Learning Team, Last Updated October 23, 2012

Net Promoter Survey of Facebook Promoted Posts

I recently decided to try my hand at marketing. No, I'm not a marketer - I don't even claim to profess to know anything at all about the topic.

By OpEx Learning Team, Last Updated September 11, 2012

Website Usability Survey Questions from US Bank - these questions are a good addition to our survey question bank. Nothing drives me crazier than a

By OpEx Learning Team, Last Updated September 10, 2012

I've had serious issues with Godaddy, BlueHost, JustHost, and Hostgator. Serious issues. After 7 years of web hosting problems, I finally switched to

By OpEx Learning Team, Last Updated September 10, 2012

While at Whole Foods some time ago, I noticed this Customer Comments Wall as I was waiting at the cash register. I saw Whole Foods Customer Comments

By OpEx Learning Team, Last Updated September 6, 2012

Customer Service Rankings for Amazon.com - It's no secret that Amazon is the most customer-centric company on the planet - that's clearly their aim

By OpEx Learning Team, Last Updated September 5, 2012

The more I try to be aware of all the methods by which to obtain the Voice of the Customer, I'm amazed at the tremendous effort companies are taking

By OpEx Learning Team, Last Updated August 31, 2012

One way to obtain the voice of the customer is, by simply, asking them. On Twitter today, I was presented with an invitation to complete a brief

By OpEx Learning Team, Last Updated August 20, 2012

There's appears to be a massive proliferation of consumer centered companies interested in obtaining feedback from its customers. Almost where ever I

By OpEx Learning Team, Last Updated August 15, 2012

A few weeks ago, I renewed my driver's license and I documented my Queueing experience of waiting in line at the DMV. There was a sign, hidden behind