The content has an error. How do I report it?
The quality of the content we provide in our courses is something we are always striving to improve. If you have spotted an error in our content, click on Report an Error, which is found on your course’s top navigation bar. You can also drop us an email at *email address*, making sure to include details of the error in the content, assignment number, title of the course and your name. The moment the issue gets resolved, we will send you an update through email.
Note: There may be more software and/or hardware requirements for certain courses. To see them, check out the course syllabus and course description.
How do I get in touch with technical support?
Click here if you wish to submit a ticket for technical support.
Your learning institution's help desk should receive the majority of technical issues in regards to your course. If the technical issue you are having is in regards to OpEx Learning’s content, you can submit a ticket for assistance.
How are receipts printed?
Sign into your learning management system and navigate to the course records page. From there, you can print or download a PDF version of your receipt for a particular transaction. You will still have access to all of your receipts even after the period of access to a particular course has expired.
I can’t locate my certificate of completion. Where can I find it?
Sign into your learning management system and navigate to the course records page. From there, you can print or download a PDF version of your certificate of completion. You will still have access to all of your certificates even after the period of access to a particular course has expired.
My course is inaccessible. What action should I take to restore access?
In the event you can’t remember your password, just navigate to the login page and click the link “Forgot Password.” After that, we will send you a link to reset your password, but first, your email address needs to be confirmed. For-credit students can use OpEx Learning to submit a ticket for assistance or get in touch with their institution's help desk when facing technical issues by clicking on “Contact Us.”
If access has been revoked because of an expired period, you can extend your access by going to the login page, finding the course you wish to extend and clicking the button next to it to purchase an extension. Click on “Contact Us” to request assistance in the event you are facing problems during the purchasing process
What minimum technical requirements do I need to meet for OpEx Learning’s courses?
- An internet connection that is reliable. For the best experience, use high-speed DSL or broadband cable
- E-mail address (so you can sign up, receive emails from the system in regards to the course status and registration and do other things on the platform)
- Web Browser:
- Internet Explorer 11
- The last three versions of Safari, Firefox, Edge and Chrome
- While other browsers might work, you may not be able to access all the features of the courses
- Make sure Cookies are enabled
- LibreOffice, OpenOffice, Apple iWork, Microsoft Office or any recent Office suite
- The newest version of Acrobat Reader/Adobe Reader
Can I print my course?
Materials for certain courses are printable. You cannot download assessments, games and videos.